Discussing Tourism Rotorua – 12 June 2018

Join Tourism Industry Aotearoa for a one-day event targeted at those who want to thrive and grow in the tourism industry.

The annual series of regional events provides an important forum to discuss the issues, challenges and opportunities facing tourism businesses and connects local businesses with industry leaders. Focused on business learning, with practical tools and tips to take away and implement in your organisation.

For a chance to exchange ideas on tourism – join the conversation.

Programme Highlights

Tourism is New Zealand’s biggest industry, biggest employer and biggest export earner. Since 2014, it has also been New Zealand’s fastest growing economic contributor.

Our success has created both opportunities and challenges, for the industry and our communities. So how do we respond?

Join us for a thought provoking day with a mix of speakers, panel discussions and audience participation. The day focuses on three key areas:

  • Why we should care about sustainability
  • Sharing your thoughts on what tourism should look like in the future
  • How we can improve public understanding of our industry

The day commences at 9am and concludes at 3pm, with networking drinks until 4.30pm. So even if you live outside Rotorua, you’ll still be able to join us without the additional cost of an overnight stay. 

Chris Roberts, Chief Executive, TIA
What are the trends defining tourism globally and in New Zealand? What are the key opportunities and challenges, and how are the public and the private sector responding?
Michelle Templer, Chief Executive, Destination Rotorua
As tourism continues its meteoric growth, we are seeing significant and rapid changes at a local level – in our regions, towns and communities. Pressure on our infrastructure and resources can threaten our social licence to operate. Michelle Templer gives us the inside story on local challenges and how these are being responded to.
Bruce Bassett, Industry Strategy Manager, TIA
We want a New Zealand where our economy, people and environment are better off because the tourism industry is successful – and not just for today. Acting responsibly now will equip the tourism industry to be successful in the long term. That’s where the Tourism Sustainability Commitment comes into play. This session will inspire you to make the Commitment and play your part in creating a truly sustainable tourism industry.
Phil Tate, Consultant Futurist, Simplicitate
TIA is undertaking a reset of the Tourism 2025 Growth Framework to reflect the significant changes seen in the industry in the past few years. What should be the focus for the industry’s guiding document? Join our facilitator and let us know what you think tourism should look like in 2025.
Andy Hamilton, CEO, The Icehouse / Maree Baker-Galloway, Partner, Anderson Lloyd
Specialists from outside the tourism industry share their perceptions of our business. They have some fascinating ideas on how we can correct misconceptions and improve public understanding of the vital role we play in supporting New Zealand-wide economic growth.

This session is designed to be educational with a strong flavour of what will have the greatest and most immediate impact on you and your business. Walk away with strategies and tools that you can use to help address the issues raised.

Chris Roberts, Chief Executive, Tourism Industry Aotearoa will then moderate a lively panel discussion.


2018 Speakers

Chris Roberts, Chief Executive, TIA

Phil Tate, Consultant Futurist, Simplicitate

Chris joined TIA as Chief Executive in July 2014. Previously he was a General Manager at Tourism New Zealand, with responsibility for government and stakeholder relations.

Chris began his working life as a radio journalist. From senior editor roles at Radio New Zealand he moved to Parliament, which included working for the Minister of Tourism. Chris was involved in the development of the New Zealand Tourism Strategy 2010, the first attempt to have a collaborative industry strategy.

His time in the Beehive was followed by a decade of senior corporate affairs roles in the energy sector before returning to tourism.

Phil has a strong reputation for providing sharp insight into critical trends affecting organisations today. As a consultant futurist, he helps clients understand the interaction of these trends in order to challenge existing thinking and build innovative approaches to navigating the road ahead.

A former senior executive with BNZ and New Zealand Post, Phil has significant experience in strategic management and planning, and has a keen interest in the major drivers of organisational change. He works with teams to help them assess these drivers and develop resilient and sustainable strategies and plans.

He completed his foresight training at the University of Houston and has been a member of the Association of Professional Futurists for the last six years. Added to this is a keen environmental focus through his earlier training through Al Gore’s Climate Reality programme and current study as a regenerative practitioner.

Phil is regarded as a visionary and has supported many large programmes and organisations with future-thinking and future scenario development. He is sought after for his deep and broad body of knowledge and passion for sustainable solutions to today’s problems.

Andy Hamilton, CEO, The Icehouse

Maree Baker-Galloway, Partner, Anderson Lloyd

Andy Hamilton is CEO of The Icehouse which is a New Zealand organisation focused on unleashing the potential of Kiwi business owners and entrepreneurs. The Icehouse works with start-ups, investors, owners of established Kiwi SME and their staff together with advisors, supporters and their families to enable this potential to be achieved.

Over 17 years The Icehouse has worked with a range of Kiwi tourism companies including Jucy Group, Go Rentals, Snap Rentals, Wilderness Motor Homes, Kiwi Camper Vans, Hotel Coachman, Distinction Hotels, Magic Memories, Sky Dive Wanaka, Methven Travel, Tourism Adventures, Gilpin Travel and Active Adventures.

Andy is a regular commentator of business in New Zealand and a member of angel investment network IceAngels and an investor in Tuhua Ventures, a seed and angel investment fund established by The Icehouse. He is an investor in Blue Frog Breakfast and FaceMe, a developer of digital employees, the latter of which he is also a director. 

Anderson Lloyd provides legal and strategic advice to some of New Zealand's largest tourism operators and many small and medium operators, in Queenstown and nationally.

Maree Baker-Galloway's experience with tourism operators is wide ranging, and as an industry generally she is drawn to working for them due to the positive, proactive nature of the individuals involved.

Maree supported her university years as a sea kayak guide in the Abel Tasman National Park for 5 seasons, and during her OE in the USA was a white water guide in Jackson Hole. After getting that out of her system she moved into her legal career, but remained drawn to tourism operations. Highlights include: rezoning the Kaikoura Peninsula to the "Kaikoura Peninsula Tourism Zone", working with Heritage Expeditions Limited on various matters relating to their expeditions to the Sub-Antarctic Islands and working with various concessionaires helping them deal with the Department of Conservation.

Over 3 years ago Maree transferred to Anderson Lloyd's Queenstown office to focus further on the tourism market and is now part of the team advising big and small players in that market including ski areas, accommodation providers and many of the activities tourists travel to Queenstown to experience.









Join us for a fantastic day of networking, learning and growing.
TIA Members - $100 +GST
Non-Members - $160 +GST


What's included?

Registration fees include all sessions as well as morning tea, lunch, and networking drinks and nibbles.

Not a TIA Member?

You're still welcome to join us at the Discussing Tourism events, however preferential pricing for members is just one of the many benefits of joining TIA - the voice of New Zealand's tourism industry. Find out more.

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Terms and Conditions

By registering to join us at a Discussing Tourism event, you are agreeing to the terms and conditions, including cancellation costs, and health and safety regulations.

Delegate Information


Novotel Lakeside
Tutanekai St, Rotorua

Getting There

Located in the heart of Rotorua township.
Free on site car parking is available.

Dress Code

Smart casual or business attire is recommended.

Novotel Lakeside Rotorua

Thank you to our Discussing Tourism Rotorua partners

Host City


TIA Strategic Partners