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Discussing Tourism Auckland – 24 July 2019

The annual series of regional events provides an important forum to discuss the issues, challenges and opportunities facing tourism businesses and connects local businesses with industry leaders. Focused on business learning, with practical tools and tips to take away and implement in your organisation.


Worth $39.1 billion annually and supporting almost 1 in 7 jobs, tourism is a major contributor to New Zealand’s economic and social wellbeing, generating wealth and benefits to communities across the country.

Join us for an action-packed event with a mix of speakers, panel discussions and audience interaction.

The day focuses on three key areas:

  • ensuring sustainable tourism growth that benefits New Zealand and New Zealanders
  • how we better plan, fund and manage growth
  • ways to generate greater value for your business, save money and show leadership
8.55am    WELCOME
MC – Bonita Nuttall
9am – 9.20am   TOURISM – A NEW PHASE
Chris Roberts, Chief Executive, Tourism Industry Aotearoa
Our industry has now entered a new phase where the growth will be less spectacular than the past five years. What can we expect and how do we better plan, fund and manage sustainable growth and ensure tourism enhances Aotearoa for future generations?
Matt Stenton, Senior Project Manager, Auckland Tourism, Events & Economic Development (ATEED)
For our industry to succeed, we need to manage the destinations, not just market them. Find out what your local RTO is doing to manage the destination to create value and deliver an outstanding visitor experience. And what it means for operators on the ground.
9.40am – 10.25am   THE TOURISM SYSTEM
Panel discussion: Chris Roberts, CE, TIA; Alastair Johnstone, Principal Strategy and Investment Advisor, DOC; Richard Davies, Manager, Tourism System and Insights Team, MBIE; James Brown, Chair, Ngāi Tai ki Tāmaki
A well-functioning tourism system is essential if the benefits of tourism are to be fully realised. The new Government Tourism Strategy acknowledges that the pace and scale of recent visitor growth has in some cases outstripped the capacity of the system to respond: “It needs better coordination and planning… with different government agencies, industry and local government working together for the best results”. Our panel will examine how that co-ordinated approach can be achieved – and you will have the chance to ask them the questions about what matters to you and your business.
Alan Hucks, Head of Business Development, CreativeHQ
Organisations are experiencing innovation at a fast pace and in this session, you’ll have the chance to learn more, what it means for your business, our industry and some tools that  you can take back and apply.
Henrik Arlund and Roland Leemans, BlueOcean
No matter what your organisation does, you can draw meaning from it and find greater purpose through how you do what you do. In this session you’ll uncover an understanding of your purpose and how important it is for delivering customer value, and how this creates value through the lens of the customer experience.
Kate Ellingham, Enviro-Mark Solutions
Climate change is the leading environmental challenge of our time and could radically reshape our economy and our industries – including tourism, which relies on our stunning natural landscapes and emissions-heavy air travel. This session covers what carbon emissions are, why they are important, and how measuring your footprint is the first step to a meaningful and effective reduction plan.
Case study – GO Rentals
James Dalglish, Managing Director, GO Rentals
Hear from the team at GO Rentals and their journey with their carbon footprint – the good, the bad and the ugly – and the wins! A honest account of how they’re taking steps to make a difference.
Bonita Nuttall
As the day comes to a close, this session will deliver practical strategies for building resilience, competitive edge and lasting success in your organisation. An inspirational session, you’ll leave with tools on how to inspire employees and leaders to embrace change, establish a positive culture that cultivates success, and build resilience and bounce back in the face of adversity. Help your organisation to develop and improve your competitive edge for growth.
2.45pm – 3.15pm   WRAP-UP
3.15pm – 4.30pm    NETWORKING DRINKS

Delegate Information


Pullman Auckland*
Corner Princes Street and Waterloo Quadrant, Auckland
*Note change of venue from Rydges

Getting there

Pullman Auckland is close to Albert Park and within 10 minutes walk of public transport.

Dress code

Smart casual or business attire is recommended.

2019 Speakers

Chris Roberts, Chief Executive, TIA

Bonita Nuttall, MC and Speaker

Chris joined TIA as Chief Executive in July 2014. Previously he was a General Manager at Tourism New Zealand, with responsibility for government and stakeholder relations.

Chris began his working life as a radio journalist. From senior editor roles at Radio New Zealand he moved to Parliament, which included working for the Minister of Tourism. Chris was involved in the development of the New Zealand Tourism Strategy 2010, the first attempt to have a collaborative industry strategy.

His time in the Beehive was followed by a decade of senior corporate affairs roles in the energy sector before returning to tourism.

A small town girl, Bonita Nuttall has always had big dreams. “At school, I was that kid whose hand shot up the moment an oral exam was announced ”. Today, with over 20 years worth of experience collectively as a speaker, MC, coach and mentor, investigative journalist, TV Presenter and voice artist, Bonita is a communication specialist.

Founder and director of her company OUT-Standing Presenters, Bonita helps others claim their own authentic voice, so they can speak up and be heard in business and in life. As an inspirational speaker, Bonita helps businesses accelerate their staff’s productivity and motivation. Her talks have been known for inspiring audiences to embrace change, increase resilience and foster a positive culture of teamwork that cultivates success.

Roland Leemans, Chief Executive Officer, BlueOcean 

Henrik Arlund, Founding Partner, BlueOcean

Roland is Chief Executive Officer at BlueOcean and has a passion for solutions – often finding them before problems arise. He sees organisations as a solution waiting to happen and, using his substantial financial background and over 20 years management consulting experience, he dives deep into the structure of the organisation to develop and implement a winning strategy. Henrik is Founding Partner and COO at Blue Ocean. With a strong financial background, Henrik has an eye for detail and a passion for data analysis. He has the ability to comprehend the needs of clients by understanding the true frictions within their organisation. Henrik has implemented winning strategies and solutions for large hotel groups, associations, and destination management organisations.

Kate Ellingham, Sales Co-ordinator, Enviro-Mark Solutions

James Dalglish

James Dalglish, Managing Director, GO Rentals

Kate is a key part of our business development team, and helps organisations get started on their sustainability journey. Her passion for environmental sustainability is fuelled by her experience sailing around the Pacific Islands, where she saw first-hand some of the islands most vulnerable to climate change and the impact of environmental mismanagement. She is now excited to help organisations reduce their environmental impact and realise the accompanying commercial benefits. As the longest serving member of GO Rentals, James has been involved in every aspect of the business since 2001. He has worked in a variety of management roles across GO including managing fleet, running sales and marketing and heading up the Auckland Branch before stepping in the inaugural General Manager role in 2005 to support the ever expanding business.James is currently the President of the Rental Vehicle Association of New Zealand, focusing on building a stronger industry through collaboration. He is a passionate member of the Icehouse Alumni and an honorary member of Les clefs d’Or New Zealand.

James holds a Diploma in Business and Finance from the UK and he attended the 2014 Icehouse Leadership Development Programme in Auckland.

Matt Stenton

Matt Stenton, Senior Project Manager, GoWithTourism, ATEED

Alan Hucks

Alan Hucks, Head of Business Development, CreativeHQ

Matt Stenton is one of Auckland’s leading Youth Entrepreneurship activators, working across multiple entrepreneurial programmes, sitting on various steering groups and boards for entrepreneurship/ businesses. Matt is known for his extensive networks and international tourism connections. In late 2017 he founded Identity Consulting Ltd who work with government, start-ups and consult on youth initiatives including recently leading the team in Auckland out of the Auckland Chamber of Business, who are responsible for ‘The Lion Foundation Young Enterprise Scheme’ working with over 1500 Students from 58 schools in the Auckland region.

Matt is now the Senior Project Manager for GoWithTourism at Auckland Tourism, Events & Economic Development (ATEED), a platform that is genuinely changing the way people not only join the tourism industry but also perceive it.

Entrepreneurial talent is everywhere in New Zealand – startups, Universities, Corporations and even Government. I am passionate about connecting these change agents to opportunities to create real and positive impact.

Thank you to our Discussing Tourism Auckland partners

Host City