Select Page

Terms and Conditions


Terms and Conditions – TIA Events

All Tourism Industry Aotearoa (TIA) events are subject to the following terms and conditions, unless otherwise stated.

If you have any questions about these Terms & Conditions, please email: events@tia.org.nz


Registration Completion

Registration for an event implies that the delegate will attend and must pay the registration fee prior to the commencement of the event.

Registration Acceptance

Consideration and acceptance of your application to participate at the event is at the sole discretion of TIA. TIA is under no obligation to provide you with any reasons for their acceptance or rejection of your application to attend.


Registration Fee

The Registration Fee is due and payable within 14 days of issue by TIA and in any case no later than 15 business days prior to the event. Once you have registered for an event, an invoice will be issued by the event registration portal and sent via email. Payment can be made via credit card or direct debit.


Participants agree to pay all applicable GST in connection with the event outlined on the event website.

Other costs

You are responsible for all costs associated with your attendance at the event including, without limitation, travel and accommodation costs. TIA will not be responsible for any costs or disbursements that you incur as a result of your attendance.


Cancellation Policy

All cancellations must be made in writing via email to events@tia.org.nz. Cancellation fees apply regardless of whether the registration fee has been paid and need to be paid within 10 working days of cancellation being made.

In the event that the original registered attendee can no longer attend the event, TIA welcomes a substitute attendee, provided that the attendee’s organisation notifies TIA of the change prior to the commencement of the event.

A full refund of the registration fee will be made if a cancellation is received in writing six weeks or more prior to the commencement of the event.

A 50% refund of the registration fee will be made if a cancellation is received in writing after six weeks and before three weeks prior to the commencement of the event.

No full or part refund will be payable where there is less than three weeks notice before the commencement of the event.

Event Changes or Cancellation

TIA reserves the right to substitute presenters, make alterations, reschedule or cancel events where circumstances are beyond its control.

In the unlikely event of an event being cancelled by TIA, a full refund will be made. Liability will be limited to the amount of the fee paid by the delegate.

If, for whatever reason, the event must be postponed and the dates need to be changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate.


Health & Safety

Delegates will adhere to all fire, health and safety regulations while at the event.

All events are smoke-free events.

Special Dietary/Physical Requirements

Will only be catered for if requested before the event registration closing date.

Please indicate any special requirements at the time of online registration or email events@tia.org.nz with your specifications.

Speaker’s Views

Views expressed by TIA event speakers are their own.

TIA cannot accept liability for advice given, or views expressed, by any speaker at TIA events or in any material provided to delegates by our guest speakers.

Image Release

In registering for TIA events, delegates grant permission to TIA, its agents and others working under its authority, to take and to have full and free use of video/photographs containing their image/likeness. It is understood these images may be used for promotional, news, on-line/multimedia, research and/or educational purposes by and for TIA.

Delegates agree that they are not entitled to remuneration, residuals, royalties or any other payment from TIA in respect of their image/likeness or its use.

Delegates release, discharge, and hold harmless, TIA and its agents from any and all claims, demands or causes of action that they may hereafter have by reason of anything contained in the photographs or video.

Should a delegate not agree to the above image release, they must advise TIA by contacting events@tia.org.nz

Promotional material

Delegates are not permitted to distribute or display promotional materials at the event without prior consent from TIA.

Compliance with law

You will ensure that you, and each of your employees, contractors and representatives, comply with all applicable New Zealand law at all times during your participation in the event.

Governing law

These terms and conditions shall be governed by New Zealand law and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine all issues which may arise under or in connection with these terms and conditions.


TIA may collect personal information from you (such as your name, home/business address and email) for the purpose of facilitating your participation in the event. It may be provided to other event related organisations or entities (such as other event participants, event sponsors/partners and event contractors) for the purpose of event management or TIA may use it to contact you in the future for purposes relating to the event.

If you wish to opt-out of your information being shared with event sponsors then you must select this at the time of online registration.


  1. It is the responsibility of the delegate to arrange appropriate insurance cover in connection with their attendance at TIA events.
  2. TIA cannot be held liable for any loss, liability or damage to personal property.
Health & Safety


Health & Safety is important to us at events, so please take a few moments to read the key information surrounding Health & Safety at our events. All delegates are required to follow all fire, health and safety regulations which affect the event.

Fire Risks and Access

Delegates will adhere to all fire, health and safety regulations which affect the event.

Fire – Evacuation and Assemble

If you hear a continuous fire alarm, immediately leave the building by the nearest safe exit.


If there is no apparent alarm and you need to evacuate, please follow the instructions of the Venue Supervisor and Venue Safety Wardens.


  • Do not use the lift
  • Do not use lighters or matches
  • Walk at all times and remain calm
  • Do not carry anything down stairs with you
  • When instructed, assemble at the Emergency Evacuation Assembly Point
  • Do not return to the building until instructed to do so
  • Please follow the instructions of your Venue Safety Wardens
  • They are trained in the venue’s Emergency Management Procedures
  • All events are smoke-free events and smoking in the venue is strictly prohibited.
Earthquake – Drop, Cover and Hold
  • Drop to the ground, get under cover and hold on
  • Do not evacuate (unless instructed to do so)
  • Wait for the shaking to stop and then follow the instructions of your Venue Supervisor and Venue Safety Wardens.
Tsunami – Move to Higher Ground

It is possible that a tsunami may follow a larger earthquake (“larger” indicated by your loss of balance / items falling off shelves).

Move as quickly and calmly as you can to higher ground.